F*** Richard at Apple Support

Ahhh, blogging again. I must have my computer back, right? Well, kinda. Today, I spent one hour and 40 minutes on the phone with Apple support. I spoke to three operators of which the last I had to finally end the conversation with.

I love Apple, and I will never switch to PC, but I was VERY angry tonight. I missed my block club meeting because I was afraid I would waste another 15 minutes just waiting for an operator tomorrow.

Richard was very rude. In fact, if you ask my opinion, Richard does not live up to Apple values and stand up for the brand that he represents. He pretty much told me that it was my fault I purchased a refurbished computer and I should expect to send it back.

Here is what Apple says about their refurbished products:

Guaranteed Apple quality.

Before we put a pre-owned Mac, iPod, iPhone, or Apple TV up for sale in Special Deals, it undergoes a rigorous refurbishment process to make sure it's up to Apple's tough quality standards. We back it with our standard one-year limited warranty. And you have the option of purchasing an AppleCare Protection Plan for it.

Since I receiving this model of computer as a very generous Christmas gift, I have sent three different computers back before finally accepting the last one. The computer had been having some funny issues. Once a light started to shine out of the headphone jack, I was extremely suspicious. After trying to get Apple to send me a new computer, being the level headed person that I am, I sent it back hoping that it would come back repaired. It didn't.
After about an hour on the phone with two pleasant operators that could not help me. They finally forwarded me to an ESL operator who was not helpful. He was rude and insulting. He tried to manipulate my words. I finally cried. It did not win me a new computer.

I just composed a letter that I will be sending to Apple tomorrow. I am ready for a good sleep.